Shipping, returns and our guarantee
Everything you need to know before you order, and what happens if something isn't right. If you can't find your answer here, a real person at Blessed beauty will reply within 1 business day.
- Ships in [1–2] business daysEvery order is packed and sent by our own team.
- [30]-day returnsChange your mind? Send it back for a refund.
- Secure checkoutPayments are processed by Shopify. We never see your card details.
Shipping
Orders placed before [CUT-OFF TIME, e.g. 14:00 CAT] on a business day leave us the same or next business day. You'll get an email with a tracking link as soon as your parcel is on its way.
| Destination | Delivery time | Cost |
|---|---|---|
| [Local / your city] | 12-50 business days | [Price at the checkout] |
| [Rest of your country] | 12-50 business days | [Price at the checkout] |
| [International] | 7–21 business days | [Price, calculated at checkout] |
Delivery times are estimates and start once your order has shipped. International orders may be subject to customs duties or import taxes charged by your country; these are paid by the buyer and aren't included in our prices.
Returns and refunds
You can return most items within [30] days of delivery, as long as they're unused and in their original packaging.
-
Contact us
Email sonibraek@gmail.com with your order number and the item you're returning. -
We send you instructions
You'll get a return address and any forms within [1 business day]. -
Send it back
Pack the item securely and post it. Keep your proof of postage. -
Get your refund
Once we receive and check the item, we refund your original payment method within [5–7] business days.
Return shipping: Customer is responsible for return shipping
Not returnable: Dirty, torn.
Our guarantee
If your order arrives damaged, faulty or not as described, we'll make it right: a replacement or a full refund, your choice. You don't need to argue your case. Send us a photo and your order number within [14] days of delivery.
Lost in transit? If your tracking shows no movement for [10] days, we'll investigate with the carrier and reship or refund you.
Common questions
Can I change or cancel my order?
Yes, if it hasn't shipped yet. Email sonibraek@gmail.com as soon as possible with your order number and we'll update or cancel it.
How do I track my parcel?
Use the tracking link in your shipping confirmation email. If you can't find it, send us your order number and we'll resend it.
My item arrived damaged. What do I do?
We're sorry about that. Email us a photo of the item and the packaging within [14] days and we'll send a replacement or refund you.
Is it safe to pay on your store?
Yes. Checkout is encrypted and handled by Shopify, which is certified to the PCI DSS standard for card security. We never store your card details.
Which payment methods do you accept?
Bank transfer, mobile money, . You'll see everything available at checkout.
Still have a question?
Email sonibraek@gmail.com or message us on +260974225874. We reply Monday to Friday, 8:00–17:00 CAT.
Blessed beauty